1 reviews | Active since Mar 2012
FNB horrible business banking application
I have been trying to finalize my business account registration with FNB for over 2 weeks.
I sent them all the documents they require. They kept on sending me mails that I have not sent any documents. I then went to a branch to sort it out. FNB then told me that an application started online, needs to be completed online (the guy at the branch did resubmit the docs).
Only 3 days later did I get another mail from FNB saying that they still require the Id of one of the directors, which was included in the previous batch. I resend the document once again.
Today I get a mail saying that the account has been inactive for more than 35 days and needs to be transacted on to avoid closure.
I have sent multiple mails requesting feedback, but I only get automated mails. Is this a sign of things to come?
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)