FNB ********** service
I closed my FNB credit card in 2018. On 2 April somebody paid money into that account, because they still had me as a beneficiary. On 9 April I emailed FNB to find out what happened to the money. Somebody called me and said I needed to send them proof of payment, and that it would then take about 3 business days for the payment to be reversed. I did that. On 17 April I emailed them again to find out why the reversal hadn't been done. No response. Today, 18 April I called the call centre and was told I need to wait 2 weeks for them to respond. Seriously? Now you know why I closed my account in the first place. Can somebody please, at the very least, have the courtesy of telling me what's going on?
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FNB (First National Bank)'s replyOfficial
18 Apr 2019, 12:49Good day Hayley Komen,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply18 Apr 2019, 12:49
Official
Good day Hayley Komen,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***