FNB ********** customer service/ no assistance AT ALL

I have had a purchase go off on my account for R8000 + last week. That I knew nothing about. Tried to call the bank to dispute it and I was placed on hold for about 40 minutes. (This was during the time when they were giving people free money and reversed it) so I figured this is why I am unable to get through to anyone. So I disputed it on my banking app. As a result my card was cancelled. (Ordered a new card and still haven’t received it yet) And the purchase was reversed and I got the money back in my account.

This week. The same amount and the same reference went off on my account as a purchase. Which I obviously didn’t make because I don’t have a card!

Tried calling the bank this morning and a lady told me they were offline and I should call back. I asked her if she could please call me back when they were up and running and she said that she couldn’t.

So I’ve called back several times today. I have been placed on hold for 30 minutes at a time because their line is busy.

So I used secure chat on my app. Took a long time to get a response and when I eventually did the banker got cut off and a new one assigned. This happened 4 times in a row. This is pathetic!!!

I tried calling ***** again. Another 40 minutes on the phone without talking to anyone.

Eventually the banker on secure chat Safiya asked if she could call me I said yes finally!

She called and told me she will transfer me to *****. I have spent another 15 minutes on hold.

I’ve tried getting a hold of someone from the bank ALL day and NOTHING

FNB’s customer service is pathetic! I need to have this resolved ASAP!

If you have so many clients on the phone with your bankers on a daily basis. You should hire enough staff/ bankers to take their calls as there is clearly a demand! And people can’t spend the whole day on the phone waiting to speak to someone as we have jobs and work to do!!!

It is ridiculous that they allow their paying clients to be placed on hold for so long. And that their secure chat is beyond useless!!!