FNB ********** Banking Service

Around 2 weeks ago, my account was randomly debited by an amount of over R550k. Who knows why. They told me that it had to be fixed manually, whatever that means.

Sure, it was corrected the same day, but not after inconveniencing me with not being able to use any funds.

Now, I receive a cheque payment from a client which not only bounces, but also DEBITS my account for the same amount as the cheque payment.

I then call my "Private Banker" (as I have a Private Clients cheque and Credit Card), only to wait over 30min. When the call is answered, all I hear is people talking in the background and no-one responds to me.

How can you run a bank like this? Where is the Customer Service? It has cost me R30 just to wait on a call, and 30min of my time. Why should I not get to bill you for wasting my time, like I would with my own clients?