VM
Vuyo M
1 reviews | Active since Oct 2014
25 Jul 2023, 05:07
FNB HORIZON SERIES DISINVESTMENT
I have a Unit Trust Investment with FNB Horizon Series. I sent a disinvestment instruction on the 5th July 2023. Only a partial disinvestment was executed and I still have a quarter of the investment still not transfered to my account. After numerous follow up, not action instead promises are made and excuses. I'm still waiting and being inconvenienced.
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Vuyo M's updateReviewer Update
26 Jul 2023, 10:41It is so disappointing that no one has taken the time and trouble to contact me telephonically to explain what is happening. Instead, I have received 6 emails from FNB advising me that they are looking into the matter and it will take 5-7 days to resolve.
I must say, this is very poor customer service and FNB has no respect of their clients and clients investments.
I am definitely going to escalate this matter not only to FNB senior management, also to social media.
I must say, this is very poor customer service and FNB has no respect of their clients and clients investments.
I am definitely going to escalate this matter not only to FNB senior management, also to social media.
VM
Vuyo M's update26 Jul 2023, 10:41
Reviewer Update
It is so disappointing that no one has taken the time and trouble to contact me telephonically to explain what is happening. Instead, I have received 6 emails from FNB advising me that they are looking into the matter and it will take 5-7 days to resolve.
I must say, this is very poor customer service and FNB has no respect of their clients and clients investments.
I am definitely going to escalate this matter not only to FNB senior management, also to social media.
I must say, this is very poor customer service and FNB has no respect of their clients and clients investments.
I am definitely going to escalate this matter not only to FNB senior management, also to social media.