ML
Michael L
1 reviews | Active since Jan 2019
14 Jan 2019, 12:14
FNB Honour Fee - Ridiculous
I'd just like to share that I have been debited for an amount of R240 and R48 to "honour" fnb's transactions.
I pay my monthly account fee and I still get debited ontop of that fee because the merchants did their banking late. I had available funds on the day of transactions. O do not feel that me as your customer, FNB need to billed for this. I have been a loyal customer to fnb. But I think you will be losing some business if this is going to be the case.
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FNB (First National Bank)'s replyOfficial
14 Jan 2019, 13:15Good day Michael Leeson,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply14 Jan 2019, 13:15
Official
Good day Michael Leeson,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Sales and Service Contact Centre who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)