1 reviews | Active since Mar 2017

29 Mar 2017, 16:15

FNB Homloans

<p>Your service is pathatic, My wife banks with FNB hence my bond in my name with FNB, I want to draw out 160k from my bond there is 180k avialable, the request was sent in last Monday before the holiday and David Merishka from Homeloans comes back every time requesting different docs, you are making this so difficult, it would be easier to get a new loan from another bank wake up already so frustrating !!!!!!</p> <p> </p> <p>Wont accept my proof of address which is a Joburg water and lights because its in the arrears, but if you took the time to investigate it you would see i got billed 70k for electricity in December ???? no rather hold up the papertrail and send in my cell phone account, your bank statements must be stamped even though I pay you via debit order every month *** ????? Now mt payslip is wrong ??? Not worded correctly ???</p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Mar 2017, 16:33
Official

Good day Mr. brian banks

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

's update30 Mar 2017, 11:04
Reviewer Update

Great response from FNB, the kind of service I expecteded in the beginning, thank you !!!!

FNB (First National Bank)
FNB (First National Bank)'s reply30 Mar 2017, 11:41
Official

Good Day

Thank you for your postings and changing the review status.

We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Daffnie Govender

***

***

's update04 Apr 2017, 08:06
Reviewer Update

Well what can I say, great call from FNB care, but thats where we reverted back to that useless individual David Merishka, who has no idea on how to treat a customer, types in red to me, to outline judgements on mycompany profile, Wesbank were great, finaced my car and boat within the last 6 months, FNB homeloans you have no Idea !!!! I have been a loyal customer for 20 years, never miseed a paymernt and to get treated the way your idiot representitive David Merishka is treating me is enough to make me simply move my accounts !!!