RS
Ruaan S
1 reviews | Active since May 2018
29 Sept 2022, 09:32
FNB HOMELOANS...POOR SERVICE
FNB HOME LOANS IS THE MOST INCOMPENTENT DEPARTMENT. I CHANGED MY REPAYMENT METHOD FROM DEBIT ORDER TO STOP ORDER, PROVIDED ALL DOCUMENTATION TO PROOF THIS...THE PAYMENT WAS MADE ON 23 SEPTEMBER, THIS WAS THE SECOND PAYMENT FORM THE STOP ODRER....ITS IS NOW THE 29 OF SEPTEMBER .I AM STILL REVIEVING SMS'S FROM THEM ,THAT THE DEBIT ORDER DID NOT GO OFF, BUT PAYMENT WAS COLLECTED FROM THE STOP ORDER...WHEN YOU CALL THEIR CALL CENTRE THEY SAY IT WILL BE FIXED...UP TO TODAY I AM STILL REVIEVING MESSAGES.
Helpful (0)
Replies (1)0
Replies (1)RS
Ruaan S's updateReviewer Update
29 Sept 2022, 10:24AFTER LOGGING A FORMAL COMPLAINT , THEY NOW CALL ME ...ONLY TO WANT TO TEMINATE THE CALL AS THEY CAN SEE THERE IS AN ARRANGMENT...THE ARRANGMENT FOR THE SHORT FALL ,BECAUSE THE INTEREST RATE WENT UP ON THE 22ND THE STOP ORDER WAS PAID ON THE 23RD . HOW THE HELL WERE WE SUPPOSED TO CHANGE THAT STOP ORDER IN LESS THAN 24 HRS.
RS
Ruaan S's update29 Sept 2022, 10:24
Reviewer Update
AFTER LOGGING A FORMAL COMPLAINT , THEY NOW CALL ME ...ONLY TO WANT TO TEMINATE THE CALL AS THEY CAN SEE THERE IS AN ARRANGMENT...THE ARRANGMENT FOR THE SHORT FALL ,BECAUSE THE INTEREST RATE WENT UP ON THE 22ND THE STOP ORDER WAS PAID ON THE 23RD . HOW THE HELL WERE WE SUPPOSED TO CHANGE THAT STOP ORDER IN LESS THAN 24 HRS.