FNB homeloans, what a farce!

What a shambles!! Trying to deal with Merishka David's is a nightmare! She is "to busy" to talk in person on the phone and will only communicate via email, when she pleases. I have to phone the call center, (another agonizing experience in it's self) just to receive some kind of feedback, the email her asking what documents exacting are outstanding, she answers, "there is no outstanding documents",but the justater the same morning I get another email from her stating there is required documents!!! Frustration abounds and frankly we are very concerned that our application will be handled in an professional and timely manner by people of this caliber. Or is FNB now so big they have lost touch with their clients, in which case I will happily move my banking to another institution, one where someone has time and is not to busy to actually pick up a phone and communicate with their client.