HB
Hugo B

1 reviews | Active since Apr 2018

12 Feb 2019, 10:44

FNB homeloans takes your money and fixes this problem by having you pay more money.

Think more than twice about accepting a homeloan bond with this bank. Any queries regarding your homeloan is ignored or only answered after two weeks.

I paid my homeloan completely but they still deducted money from my account for interest. Interest on a zero balance.... The way they want to rectify this problem is to tell me to pay the money they charged me wrongfully. So I paid interest wrongfully and to rectify Their mistake I had to pay more money. Pathetic and not at all on your side.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Feb 2019, 12:19
Official
Good Day, 

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one