FNB HOMELOANS / SYSTEMS ARE BEYOND PATHETIC

Pathetic service

I app**** for a home loan through a scheme that FNB has with my employer and my application was declined because there was some problem on my credit report. I followed up on what exactly it was, collected all the paid-letters that they wanted from me and submitted them at Galleria branch three weeks ago. A week later, I followed up with my consultant he said my status had not changed.

I then went to Gateway Branch and asked them to check for me if the documents are on the system, they confirmed the documents are saved but they cannot update status or amend risk.

Last week I went to Cornubia mall to resubmit, I was helped by Thandeka, who loaded the documents again on the system and explained to me that she cannot update status at a branch level but "credit/risk" department can do that. she then sent an email to them to update but nothing was done to date.

Again this morning went back to Thandeka, she phoned about 10 different phone numbers/departments trying to check who is responsible to update such but they kept telling her "the client needs to go to a branch" while I was at the branch with her.

I am totally disappointed in FNB, your service is beyond pathetic. why must a customer run from pillar to post for you guys update your systems. I am banking with FNB for heaven's sake, this should have a matter of a few emails and its sorted.

I think you need to rework on your "how can we help you?" slogan because from where i am standing right now, you are just wasting our time. why must I speak to 5 consultants with one query?

On top of all this you do not even respond to you online complaints/ query system but I know for a fact now that I have written here, you will respond.