FNB Homeloans - Sub-standard and vile customer service.

...Received a call today from a rude Nhlakanipho Mkhize from the FNB Homeloans department informing Me that I had missed a payment.

I have had this particular account for seven years and four months and have never missed a single payment. What I have done previously is pay more than the required min instalment, this excess has always accumulated and utilised to supplement payments if need be.

I called Fnb Homeloans between the 28th and 30th of June to ascertain the balance thereof, post that amount being disclosed to Me I then proceeded to the variance.

Nhlakanipho Mkhize called Me without having done any due dilligence on this account, I had to inform him to check the records (which he then found to be exactly in line with what I had informed him) and was rendered dumbstruck. He then proceeded to regurgitate some line he must have remembered from training post Me questioning him. He then proceeded to end the call, this is not in line with treating customers fairly and Fnb Homeloans needs to intervene by closely monitoring inadequately trained staff before they lose more clients.