FNB Homeloans - Pathetic service, don't respond and don't care attitude

Extreme don't care attitude and no response from FNB Homeloans. Started my application process way back in July 2019, no resolution to date. At first it took forever to get the assessor out. I had to eventually call and arrange for the person to come out. They were reluctant to change lawyers for Bond registration which was eventually resolved. Finally, I am now stuck with a rate dispute. They gave me a quoted rate but the instruction received by the lawyers is above that. I've been trying to get the rate resolved since 27 September 2019. The agent Marlin keeps promising to sort it out but never does and doesn't respond. I've got to keep chasing him. To top it all off, I've been referred to FNB through a program at work. We are meant to be a preferential client. Absolutely useless and ridiculous. Will cancel this nonsense application and revert through my employer.