FNB Homeloans - No service

FNB Building Loan Department - no feedback nor communication. I have left several emails, holding on for hours via the call centre, leave messages and there is simply no communication what so ever for weeks on progress. The property has been completed, photos has been sent, all documentation has been signed and I have even requested a valuator to come out to view the home, but alas, I am left in the dark. Terrible, horrific service. My experience with FNB (from buying the home and having a biast valuator with a personal vandetta almost a year ago) to having this issue resolved has been horrible and traumatic. I rate FNB a 0 put of 10.