FNB HOMELOANS/ MPP A NIGHTMARE!!!!!! I AM APPALLED...PLAYING WITH PEOPLE'S LIVES

FNB Homeloans is truly unbelievable,in the worst way.I have never experienced such incompetence,given the magnitude of my complaint.

We have been on the FNB Mortgage protection plan from the beginning of our bond registration (Jan 2018)

I realized on the 26th of July that the bank have not debited us for our Mortgage Protection Plan premiums for the past 2 months,I panicked and called in to have this corrected.

According to their system our mortgage protection plan was only taken up this year in April,(But they have been debiting us for the past year.) and it was subsequently deactivated on the 23rd July,!!!!

They cant tell me why it was deactivated,only that it was a system error with their billing system and they have taken it up with the relevant department.

I must just wait for another 48 hours until this has been resolved!!!!! ARE YOU KIDDING ME!!!! YES IT COULD BE A SYSTEM ERROR,BUT ARE WE COVERED????!!!!!! I should just pray nothing happens to me while I WAIT FOR FEEDBAC****!