FNB Homeloans Life Cover

I am having issues trying to sort out my Life Cover with FNB Homeloans. I am sending from one call centre to the next. I am also given different information each time I call. My policy was taken over from Saambou and was told by FNB that is it with Momentum now. Momentum doesn’t have me on their books. Called back and was told it is with Liberty. Liberty doesn’t have me on their books. Then Inwas told it is with Fnb Life, and they also don’t have me on their books. No one can give me the info I need. Everyone can see the policy and the number with no real info... Email sent on Friday last week, I am still waiting for feedback. I’ve been paying FNB for the last 15 years for a policy that no one knows off. I either want my money back or someone who can actually tell me what is going on.