FNB homeloans inefficient and communication impossible

I have been an FNB customer for 30 years. After all this time I find myself in a position where I want to move to a new bank.

I sold my house in Henley on Klip in August this year. The buyer received his bond approval on 29 August. To date FNB has still not finalized the bond in that they have not issued the registering attorneys and transfering attorneys with the authority to proceed. I find it difficult to believe that FNB has been unable to finalize a bond in over 2 MONTHS.

I have spent hours on the phone with FNB homeloans but have been unable to speak to anyone who can assist me. I tried to get assistance from the FNB Shelly Beach branch manager but he was of no use as he was also unable to speak to anyone from FNB homeloans who could assist him. FNB is totally inefficient and to communicate wit the the right person is impossible.

FNBshould change from " FNB How can we help you to " FNB How can we frustrate you"