FNB Homeloans do not take their clients seriously

I have submitted an application for a payment, all relevant documents submitted 5 December 2017. The person who was dealing with my application went on sick leave and my application was delayed. When the person returned, I was promised that my payment would be escalated and made by latest today. Naturally, no such payment was made by today. I tried calling this person, his manager and another manager and not one of them have answered their phones. I have emailed three times today and have also not received a response. This is so unacceptable. I expected much better from FNB. Also, I have called the call centre over 5 times in the space of a week and my issue still hasn't been resolved. The call centre people were helpful but unfortunately were not in a position to completely resolve the matter.