Fnb homeloans division beyond useless

I app**** for a homeloan 2 years ago and was approved by Standard Bank within hours. Fnb only approved my homeloan 2 days later at a 2% higher premium. As I have banked with FNB for about 15years I asked them to match my offer and they did; to which I accepted. Biggest mistake ever!!! I have been trying to add an additional amount onto my homeloan for nearly 6 weeks. First I was told that my email "went missing" when I followed up. Then about 4 weeks later I was approved for half the amount I asked for as the assessor who didnt even view my property declined the full amount as the value of the property was way less than it actually is. Fnb also offered a higher interest rate (0.25% higher) for the additional amount. I declined and disputed and until now nothing has come of it. I am extremely disappointed!!!!!!!! Chantal is still to get back to me. Even though I am the customer, I am doing the daily follow up emails and calls to a ****** call centre. Unacceptable! Take it from me, their homeloan offer is not worth the trouble. When I move and buy a new house I will not go with FNB no matter what their offer is.