FNB Homeloans

About 10 days ago I sent an email to FNB Homeloans requesting a copy of my home loan policy schedule. I am still awaiting feedback. About a week I decided to call FNB Homeloans to be assisted by someone who provides me with information I did not ask for. Firstly, I requested a copy of my home loan schedule. The consultant asked me to hold the line while she searches for my details. After waiting for about 10 mins, she told me that I have Life cover. Neither did I ask her for any information relating to Life cover (as I know the details around my Life cover) nor did she answer my initial question which once again had no relation to my Life cover. Then, she tells me my cover is with Old Mutual and she cannot help me because only FNB Admin can help me with a copy of my home loan schedule. I asked her to request FNB Admin to send me a copy of my home loan schedule as a matter of piority - needless to say, neither has anyone from FNB Admin contacted me nor have I received a copy of my home loan schedule. To say that I am disappointed is an understatement. If it was up to me, I would give FNB 0 stars! What would it take for FNB to contact me? Transfer my home loan!