FNB Homeloans cares less

I app**** for a bond extension 18/05/2014 in person at FNB head offices in JHB.<br> I did this to ensure all the correct docs and info was lodged to avoid delays.<br> I was notified everything was in order, and the bond approved in principle, pending one document - audited financials to be signed by directors. This was done and doc lodged on 11/06/2015.<br> in the interim excessively detailed quotes were demanded for minute aspects of my building project and all were correctly fulfilled as requested.<br> then documents already lodged were re-requested, and subsequent calls, emails and enquiries largely ignored to date.<br> Nobody can tell me whats going on - how long to wait - when to expect fulfillment of this already approved finance, Extremely unprofessional and disrespectful considering all construction is on hold waiting for some unknown holdup at FNB.<br> The last communication simply stated \I am waiting for the final to be done by credit"<br> <br> well FNB? why cant you communicate clearly and professionally with your long standing clients?<br> Why pre-approve and then withdraw in silence? <br> <br> your service is shocking and is costing me a lot of money and waiting time.<br> 10 days process my ass<br> """