1 reviews | Active since May 2017
FNB homeloans bad service
My husband passed away in may 2017. I contacted FNB homeloans regarding this matter they informed me that there is 2 live covers on my bond. The 1st one payed out and bond was settled. I contacted marthie du plooy at FNB/momentum aspire claims department she send mails to FNB homeloans for them to fill in forms but no replay it been 2 months now and still no reply from them and the live cover need to be pay out. FNB client services are bad poor service. Emails every day but no response. Please help in this matter
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)