FNB Homeloans

Good day to whom it may concern, I am a very disappointed client today, I have a Homeloan with FNB and have available funds which i can have access too. I have made the attempt to apply a week ago. Today when following up on my application I was told that there is no application on the system the helpful consultant Mimi assisted me by asking me to resend the application to her direct mail address which I did. Only then to learn that i need to also re complete a Debit order authorisation form which was never actioned by the last consultant Avela Tom who assisted me in March of 2023 making it my problem which is not fair, i am unable to recollect all the docs again in order to re complete the form which should have been actioned then. I need to speak to a Manger and have my application escalated urgently. But the agent was unable to tell me when i would be able to speak to a manager. FNB this is not how you can help service.