1 reviews | Active since Aug 2016
Fnb homeloans and collections
<p>FNB cancelled my flexi bond facility on their side for a system error that happened. Spoke to them on 4 august where they told me that the will rectify the problem and that the debt order didn't run correctly and i should transfer R 295.00 over and it will be 48 hours and the issue will be resolved. I.ve transfered the outstanding amount just after speaking to them. 48 hours later the issue was not resolved. Phoned them again to find out what is going on and the reply I got was that I had to reapply for the flexi facility. I think this is just ridicules that if there is a problem on there side that you have to reply and go through all the hassles again. They they cancelled the facility without even notiving me of anything ove R295.00 and in the facility is a lot more than than availble!</p>
Thank you for your patience, time and effort taken to voice your concern to our office.
It is with the feedback from valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
You will be contacted shortly by one of our service consultants.
We apologise for any frustrations and inconvenience caused due to this incident. The reference number for the complaint is 986448.
Kind Regards
Complaints Resolution
Celeste Francis
Email address: **********
Tel number: ********** (option one
Thank you for your patience, time and effort taken to voice your concern to our office.
It is with the feedback from valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
You will be contacted shortly by one of our service consultants.
We apologise for any frustrations and inconvenience caused due to this incident. The reference number for the complaint is 986448.
Kind Regards
Complaints Resolution
Celeste Francis
Email address: **********
Tel number: ********** (option one
Celeste, someone from your office phoned me on Monday and said they will look into it and get back to me in 48 hours. It is thursday already and still no feedback. FNB is very quickly to charge you a lot of money, by if a mistake is made on their side it is either the system or some lame excuse but to fix the issue never happens. This has been going on for more than a week now and it is still not resolved. I've even phoned the collections department again and after their first story of 48 hours, they've chanced it and said it is actully 5 days. This is day 5 and guess what???? Absolutely nothing!!
Celeste, someone from your office phoned me on Monday and said they will look into it and get back to me in 48 hours. It is thursday already and still no feedback. FNB is very quickly to charge you a lot of money, by if a mistake is made on their side it is either the system or some lame excuse but to fix the issue never happens. This has been going on for more than a week now and it is still not resolved. I've even phoned the collections department again and after their first story of 48 hours, they've chanced it and said it is actully 5 days. This is day 5 and guess what???? Absolutely nothing!!
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address an will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.
Kindly be advised that your comments have been escalated to the relevant manager to address an will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)