FNB Homeloans

FNB Homeloan...NO service, NO feedback HUGE frustration! We want to install solar at home and it made financial sense to do it on the homeloan. I am a client for 20+ years ...never missed a payment...have been paying more than needed the past few years... I must also state that I was a huge fan of FNB before this absolutely frustrating process. I was also told ( like other reviewers), the process for readvance on my homeloan would take 3 to 7 days.... We are nearing 2 month now. The homeloan is in my name. My husband handle all email especially where attachments is needed on my behalf because I am visually impaired. This was stated in initial email.... In addition to emaiIs I have phone the "un" helpfull line numerous times, waited for another callcentre attendant, escalated my call to a NON EXISTING manager, were given email adresses and a number for a mr Tlade...apparantly a manager somewhere......voicemessage...which I did...few times....UP TO NOW ....nothing... No one phone me back up to now.... The loan was approved....few weeks ago....now we are battling to get the insurance document wording correct that fnb requires....3 times now that we had to phone Outsurance( excellent service from their helpdesk).... PLEASE CAN SOMEONE AT FNB APPROVE THE APPOINTMENT OF A REALLIFE PERSON THAT WE CAN ADDRESS OUR ISSUES WITH instead of spending millions on advertising ..... SOMEONE HELP PLEASE!!!!!!