1 reviews | Active since Apr 2018
FNB Homeloans
I have been requesting FNB Homeloans to email me my statement and they instead emailed me someone else statement instead of mine. When I told them that they just shared someone else's sensitive information with me they apologized and promised to send the correct one shortly and I have not heard from them and my emails go unanswered.
Good Day Luzipov ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to homeloans feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Luzipov ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to homeloans feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***