1 reviews | Active since Jun 2012
FNB Homeloan = useless
My wife and I app**** for a FNB home loan (Ref # ********** ********** 8). The application was made on 6th Feb 2018. The required documentation were forwarded. Twice. NO one came back to us. NO on followed up. More e-mails were sent by us to request feedback. NOTHING. Again e-mails were sent - a generic reply came to state some-one will be in contact. NOTHING. Clearly fnb does not need any business.
Hello Vilpharm ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Vilpharm ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***