fnb homeloan service is shocking!

Applying for the bond flexi facility has been a nightmare from the beginning.

1. sent forms by fnb for the application and told it will be processed in 48-72 hours. Multiple follow ups to get a status update long after the 48-72 hour period has passed and told it is still being processed. Two weeks later after another follow up, I'm told that I have filled out the incorrect version of the form and need to reapply. fnb consultant send me the incorrect version of the forms and blames me for getting it wrong!

2. New version of the form filed in and sent back, again told that it will take 48-72 hours to process. 72 hours passes and no update. Once again I contact fnb as ask for an update and then told that the facility is active.

3. After withdrawing funds, the bond repayment is taken off my wife's account and not the nominated account that was used in the application forms.

4. The repayment calculation is horribly incorrect and does not reflect the 20 year loan period.

How difficult is it for fnb to process a flexi facility correctly? The service I have received has been terrible. The only reason i don't close my personal and business accounts with fnb is that all SA banks are the same. The service we receive throughout the banking industry is shocking.

Im hoping that by making this issue public, fnb will get their house in order and fix this.