FNB Homeloan service has deteriorated!!!

I have banked with FNB for the past 30 years, and are greatly concerned that the service have deteriorated to basically non existent. I had 3 major issues, and FNB did not assist at all. The logo should defnitely change to:FNB how can we NOT help you!<br> 1. When I took out my bond, the interest rate was much higher than at my previous house. I had 2 bonds with FNB, and both where settled in app 10 years instead of 20 years. They told me the bond amount is much higher and my risk is more, but if I manage to pay off at least R500 000, they will relook at it.I paid R1.1Million, and asked for review. Mariette stated I have to wait 6 months. I did, reapply, and they again refused????<br> 2. My life insurance was supposed to be changed to the new bond all forms were completed, but it was not done!<br> 3. The worst of all...I incurred losses of more than R300 000 due to latent defects. The assessor appointed by FNB was never on the property. The roof leaked more inside the house than outside. There was NO FENCE and he stated there`s a brick wall? FNB said Ts and Cs apply, and washed their hands. The case was even escalated to Marius Marais-CEO...<br> <br> I am really and truly disappointed!!!