FNB Homeloan (Poor Service)

Hi Team,

you need to improve guys, please see the below emails. Zama said she will give me an update by the end of the day but up to now no response. Can you please escalate this issue?

RE: FNB Private Clients : Home Loan Ref *** : Mr Tendekayi L Dhliwayo - [External Email]Inbox

Modiga, Zama | Tue, Nov 22, 3:33 PM (1 day ago) | |
to me

Good Day Mr TL Dhliwayo

The below email is noted,apologies for not picking up your calls my phone speaker is not working I can only receive sms.

Kindly send me the offer from Standard Bank so I can be able to neg for the interest rate. If you do have some form of qualification that will also help.

Regards,

Zama

From: Tendekayi Leeroy Dhliwayo <***>
Sent: Monday, November 21, 2022 9:01 PM
To: ***
Cc: Modiga, Zama <***>
Subject: Fwd: FNB Private Clients : Home Loan Ref *** : Mr Tendekayi L Dhliwayo - [External Email]

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CAUTION - EXTERNAL SENDER - Please be careful when opening links and attachments! FNB Cyber Security Office.

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Hi,

Please assist with the request in the below email.

I called Zama around 14:45 on *** and she told me to send an email but up to now, I haven't been assisted or confirming that she received my email.

Regards

Leeroy

---------- Forwarded message ---------
From: Tendekayi Leeroy Dhliwayo <***>
Date: Mon, Nov 21, 2022 at 3:12 PM
Subject: Fwd: FNB Private Clients : Home Loan Ref *** : Mr Tendekayi L Dhliwayo
To: <***>

Hi Zama,

I heard you are the consultant dealing with my Home Loan Application.

I wanted to negotiate the interest rate. I had another offer from Standard bank at a lower rate, so I was asking if you can lower or match the rate since I use FNB as my Primary bank.

Regards

Leeroy

---------- Forwarded message ---------
From: <***>
Date: Sat, Nov 19, 2022 at 8:24 AM
Subject: FNB Private Clients : Home Loan Ref *** : Mr Tendekayi L Dhliwayo
To: <***>, <***>

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FNB Private Clients : Home Loan Ref *** : Mr Tendekayi L DhliwayoDear Mr Tendekayi L Dhliwayo, We confirm that the application has been successfully approved, Congratulations! Please refer to the enclosed quotation for your consideration. For further enquiries, please call us on . Yours sincerely, FNB Private Clients


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Tendekayi Leeroy Dhliwayo <***> | Tue, Nov 22, 4:38 PM (1 day ago) | |
to Zama

Hi Zama,Kindly find the Standard Bank offer attached.Their rate is 8.91% and will reduce by a further 0.48% to 8.43% if I opt to pay from a Standard bank transactional accountRegardsLeeroy

One attachment • Scanned by Gmail

Tendekayi Leeroy Dhliwayo | | 8:33 AM (9 hours ago)
Hi Zama, Please let me know if you can assist with the above matter because the Standard Bank offer is expiring on 2022-11-24. Regards

Tendekayi Leeroy Dhliwayo <***> | 8:52 AM (9 hours ago) | |
to homefinanceresolutions

Hi FNB,Your service is pathetic. Every time I have to call a consultant to reply to my emails, she is not answering my calls, texts or emails.

Modiga, Zama | 11:15 AM (6 hours ago) | |
to me

Good Day Mr TL Dhliwayo The below email is noted, I have sent it to our pricing department for a review. I will revert to you by COB today.