FNB Homeloan doesn't understand the word Service

As an FNB customer I am highly disgusted in the fact that it is taking me forever to get a homeloan with my own bank when all of their competitors have already responded to me. On Saturday the 24th October I visited a branch who then called and put me through to the homeloan call center, the consultant on the phone advised me that they have my application an that it takes 10 working days. I then asked him if can have someone call me as I have not heard a word from FNB, he assured me that his putting a not on the system and that someone will call me on Monday but i should get an answer on my bond by the end of the week, today it is Wednesday an still no word from FNB HL So I decide to call them myself only to be told that they don't have an application for me. So my husband re-sends the application which he then gets an automated response it will take 3 working days. I think the service that FNB is providing to their clients is shocking. I would someone to call me back ASAP with an answer on my I am getting such **** service!!!