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scoburn.sc scoburn.sc

1 reviews | Active since Jul 2011

03 May 2018, 09:36

FNB Homeloan Division victimizes me

In April of 2018 I made four EFT payments into my FNB Homeloan as I have been doing each and every month for years now. FNB sent me this sms........FNB:-)Friendly notification that your Home Loan payment was not received.Please make payment or call ********** 100.FNB-An Authorised FSP+Credit Provider(NCRCP20)....

No phone call !!!!! Yesterday I sent FNB six emails requesting assistance.

To date, nobody from FNB has bothered to call me as per my email which very clearly details my mobile phone number and at what time I should be contacted.

Today at 1pm I have an appointment with the Editor of Primedia to share this ghastly service story with them.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply03 May 2018, 10:42
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

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scoburn.sc scoburn.sc's update03 May 2018, 15:49
Reviewer Update
Wow, thanks for doing such a great job !!!!! Now an outsourced DEBT COLLECTION AGENCY is calling me. I told you, FNB never told us to leave X amount behind before consolidating. Nice going So not impressed
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scoburn.sc scoburn.sc's update04 May 2018, 13:37
Reviewer Update
Samantha of FNB Collections department, +27 12 ********** just called me looking for a payment!!!!!! I keep being promised a call from the MANAGEMENT on the Homeloan Division yet the call never comes. Marietjie/Maryke ???? Please will you guys get your facts straight , sort out this mess and call me before COB today??????