FNB Homeloan Division pathetic service

I have an active homeland account with FNB Homeland Division. The property is registered in a company name. My wife was the sole Director for the comany. She passed away April 2018. I was appointed the new Director for the company and I need to change the detail of ownership with FNB Homeland Division. I phoned in to the homeland division and was transferred to 5 different numbers I needed to call again, because they apparently cannot transfer me. At last somebody provided me with an email address and instructions fo the necessary documentation I need to forward to this email address. A day later I got a response that they cannot assist and that I must go to the nearest FNB branch.

I went to FNB branch, SHelly Beach. They indicated they they cannot assist and the division I sent the email was the correct department to deal with my request. They also submitted an email from the branch to FNB Homeloans. I also again send an email and it is two day later...still no response!!

How is it possible that nobody at FNB Homeland division can assist with a simple request like this? Why do I need to spend a week between branches, 5 different numbers to call and still no assistance whatsoever