FNB Homeloan division are not equipped to deal with our Homeloan query

FNB Homeloan division are not equipped to deal with my query so they are dealing with it by fobbing off my complaint by allowing their collections department call me and annoy the living **** out of my wife and I.

In April 2018 we paid our monthly installment of over R5K. In the same month we capitalised over R37K.

The FNB employee neglected to inform us to leave the April payments in the account and too only capitalise the remaining funds so now FNB has passed us on to their collections team for money due.

We've logged a complaint which has gone unactioned and without a long overdue apology.

We bet FNB is going to penalize us with interest or late payment or some crummy penalty........as long as they can bleed us dry.

FNB Homeloan manager........you are seriously doing us a grave injustice and treating us with contempt.

Rather sad actually seeing as we always pay on time.

We want a transcript of the call for our attorneys where we made a call to your customer service number in which FNB fails to advise us about leaving April's payment in the Homeloan account.

Today is Sunday.

You have until 18:45 on Tuesday to comply.