FNB Homeloan Disaster

The worst decision I made was taking a homeloan with FNB. They are NOT a leader in DIGITAL banking, in fact their so call digital experience is so poor I am not sure how they can justify them saying they are Digital Leaders. Here is my experience.

1) I app**** for my homeloan on the navi app in November 2024. No one read the documents and in late Jan 2025 it was discovered that the property was in 2 names, but the bond in one. After a lot of cursing and shouting and reapplying we seemed to get that sorted. Not that I lost all the promised ebucks and a better interest rate as the application had to be done manually. 2) When I went to sign the bond documents you had to do the KYC. The "digital" system failed on me 4 times and the attorneys could not lodge the bond unless I was verified. The attorneys said FNB will not except anything else meaning dear client go to away our issue is yours. We finally over that hurdle and bond was granted. 3) The final failure is that the bond is not an access bond. None of those who work with this bothered to ask if this is what I want. It is not like I take out a homeloan every day. I called an was told I need to apply for the flexi option which I did. I received an email from a Shenaaz Paulse who said it takes 48 to 72 hours to process and that was 25 March. Today it is still not done. Oh said Lihle it is still with applications. She did say she escalated it.

It is no wonder that the FSCA gave the banks such a scathing report on their conduct. THEY DO NOT CARE. As a customer for more than 20 years I am simply disgusted by FNB. I should have stay with Nedbank.