FNB Homeloan department ****

FNB customer service is non existent. I have an arrangement confirmed by them on email. My debit order was supposed to go off on the 7th of Oct, that didn't happen. I went on secure chat explaining this and requested confirmation as per their system when is it scheduled.t took 30 minutes with transferring me until eventually I was told there are no notes and no arrangement on the system. This arrangement was to stay legal action against my home. I tried calling homeloans. Each time without even speaking to an agent, I was asked to rate my call I was threatened and treated like a ******** when I couldn't make payment but now that I am able to with an arrangement, my debit order did not go off neither is there an arrangement in place. I have sent 2 emails requesting feedback, nothing. Is this all a **** to reposses people's homes. Are they working in cohorts with real estate agents to sell our homes from under us. Think twice before using this bank for a homeloan or any other product