FNB Homeloan debit order date change from "Hell"

this is continuation of the complaint i logged on the 28 January 2022 URL: https://www.hellopeter.com/first-national-bank/reviews/extra-debit-order-charges-that-are-unnecessary-pay-me-back-my-money-***

since last year September I have been requesting that my Debit Order for homeloan to run on the 27th monthly just like any other loan I have with FNB, as I write this complaint now - all FNB orders have ran except the Homeloan, I am sick of this because I even have eMail trails of all communications.

This morning around the first minutes of 8am i called Homeloans Collections, the first 3 calls they just put me on hold, the last one i spoke with Judith just asked for verification questions and then she went silent - i told her before i drop that i will log this complaint since she went silent.

15 November 2020 I sent the DC Debit Order form to Gous, Lucretia asking that the Debit Order be updated to 27th monthly

that never happened and then I started logging double payment reversal debits from hell from January 2021 speaking with Matutoane, Getaupi! this went out on a regular basis through out the day where I have to log Payout of funds that were double debited.

26 January 2022: I logged other query for change of Debit order date 2 March 2022: I spoke to Ndaba, Betty - Same drama again where I request the date to be changed 7 March 2022 - I sent an eMail to *** and still no help 6 April 2022: Mashinin, Zamani sent another for date change 6 April 2022: I also logged refund query 27 May 2022: same drama aggain with Norris, Maxine - she said I should provide my salary slip so that this could happen and they will arrange a Stop Order, I sent her the salary slip and the completed form to change the date, to this day I still log refund payment