FNB Homeloan Application Disaster

FNB How can we help you??? By offering an awesome deal and then being delayed with feedback, action and even non-responsive, ultimately causing one unnecessary stress, confusion and wondering if we’re making the right decision to switch and save!!! I have been with this bank for over 25 years. I app**** for a home-loan switch at the end of July. My private banker did a great job in advising me to put in notice to cancel my current bond and put me in contact with the Property Sales Specialist to handle my application. At the end of September I signed an acceptance to a very good offer. However, this offer came after numerous attempts to get feedback on my application. And since I received the offer, information and feedback has been even more difficult to obtain from my sales specialist. Suddenly at the end of October, an amendment needs to be made and then I am told that there was a typo on the offer. What amendment? I’ve already signed acceptance of the offer in September and now you realise there’s a typo? And the only communication I get is an email from the Regional Sales Manager apologising for the error and telling me that they are currently working on a correction. So the signed offer they made to me and which I accepted is just suddenly and mysteriously revoked? I wanted this application resolved as soon as possible. However, I am now wondering if I am making the right decision to switch my bond to this bank!! I believe in integrity, and FNB seems to have none!!!! FNB – you are disappointing.