FNB Homeloan account - no assistance to correct

I bought my home in 2014. Went under debt review in 2018. I cancelled the Debt review in 2024 and informed FNB home loan debpt review department with the cancelation from my debt councilar. I never skipped one installment since 2014. Now I called and my account is +-R50 000.00 in arrears. Called many times and emailed. They dont want to correct my account. See below my last email last week - not even a response?

Good afternoon

Hope all is well

I am disappointed in your service. I sent an email last week Thursday and no response. This is unexceptable! I want to know what is going on with my home loan account that I am paying for. I have sent the cancelation of the debt review and you have not done your work to cansel it to be a normal account.

I want answers or I am going to be forced to take further steps.

Please assist with my request.

Thank you

Kind Regards

WA du Plessis ***