FNB Homelaons pathetic service

So utterly disgusted with the lack of service from the homeloans department. I have requested numerous times for a statement to be sent to me monthly so i can pay my instalments. FNB REFUSES to do so. FNB charges me a service fee every month for what? First they collude with Outsurance and charge me more than R 14000.00 annualy for insurance on my property, which another more reputable company with double the benefits qouted me R 360.00 per month. FNB are ******* and take peoples money against the agreement signed. The most difficult bank to get a monthly breakdown statement from. Be aware consumers of FNBs pathetic and ways of making money from the poor consumers.