FNB home loans, your client service is nauseating!!

I posted a review last week regarding the horrible service from FNB home loans. I thought it couldn't get worse but guess what? After waiting more than a month, I received a final grant for the quote they had a problem with previously. According to the valuation department the builder under quoted. We went through all the trouble to get another quote and decided to build the cottage before we build the main house. Subsequently the amended documents sent to them more than two weeks ago was not looked at. We were advised now that the application is with the valuation and credit department again. They are also offering us an interest rate of more than 9%. Where does this ridiculous rate come from? My credit score is more than 650, no accounts in arrears, I've been with FNB for more than 20 years, no personal loans, credit card has zero balance, 3 savings accounts? Really???!!!! My vacant land is currently financed with them at less than prime but they're offering me this interest rate?!! I am disgusted!!! I called the customer care center yesterday and I was subsequently transfered to someone in the home loans department, it was like talking to a brick! Feroz who assisted me last week with my complaint gave me a number to contact him but when I tried to call, the number does not exist. I am drained!!! I have never dealt with such *********** energy draining leeches! It seems as if FNB is using customers to make money during these trying times instead of assisting. Pathetic!