FNB Home Loans: Worst Service Ever

I am very angry with the service I received from FNB Home Loans for requesting 12 months bank statements for my home loan. I have listed the history of my request below. How much can someone beg for service from my bank. I am very worried with the level of respect given to your clients. I have had this home loan for almost 10 years now. Account is up-to-date.

Called: 13/07/2020 – Requested 12 months Statement (Call 1: duration: 10+ minutes) – Only current statement sent – Sent email to: Annelise Saleh, requesting more statements – Told to wait as they come 1 by 1 – Sent another email: No response 13/07/2020 – 20/07/2020: – No statement sent in 7 days 20/07/2020 : Requested statements – new call logged (Call 2) – told that these statements need to be requested from Housing Finance – It will take 48 hours to send 22/07/2020 – no statements sent 23/07/2020: – Called to follow-up (Call 3) – Told that team leader will assist with the request 24/07/2020: – Called to follow-up (call 4) – Call dropped after speaking to a consultant for about 5 minutes -no return call received – Spoke to Menzi Khumalo (Call 5) – He went to consult with the team leader about the request – When he came back, he pretended not to hear me on the call (Call duration 24 minutes – from my own airtime) – He then dropped the call – No call back

I am a very patient person but my patience was tested too much.