1 reviews | Active since Feb 2017
FNB Home Loans Waste of Time
<p>My home loan switch was approved on 8 December 2016 (Ref ***) to date (31.03.2017) there has been very little or no progress in cancelling and switching my bond account. I have signed all of the requisite documents however I stand to lose out on any balance that may be paid out to me and reinvested as the attorneys will miss the due date by which to cancel the bond.</p>
Good day Mr. mampane
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. mampane
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
FNB actively resolved my complint through my Private Banker and the matter is now proceeding accordingly however I am still concerned about the service levels of your attorneys in this regard.
FNB actively resolved my complint through my Private Banker and the matter is now proceeding accordingly however I am still concerned about the service levels of your attorneys in this regard.
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
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