FNB HOME LOANS - UNHELPFULLNESS

I think this robot thing sucks as she directs you to wrong places.. if i want to talk to a robot i will go into the future... secondly fnb is the most user unfriendly bank ever, they can not even assist a person over the phone, YOU must go to the fnb app even more user unfriendly. if you dont know how your app works they tell you straight up to go to a branch to show your (you have hours to waste) but they wont be able to print you the statements at the bank either. How very nice. My point being the people that works in the home loan department does not have access to send statements anymore. WHAT ARE THEY STILL DOING THERE, WHY DO THEY STILL HAVE JOBS, and why do we keep paying salaries for people sit around and "pik snot".....................................