FNB - Home Loans Terrible Experience

<p>What a horrible experience I just had with FNB Home Loans department. I app**** for a building loan and provided all the documentation they requested to Mlondi Masobho. Since last week I have been calling FNB call centre to request status of application. Nothing is happening. I've been told Mlondi to contact Mlondi who is on leave. Sometimes I am given his extention to call ********** which he never answers. I have sent him over 5 emails requesting status update which he does not answer. His collegues have left him notes on their system requesting him to call me which he never does.</p> <p> </p> <p>I just got off a call form a call centre agent asking for the status which he told me Mlondi updated my application to say he needs my i.d. copy (which he already has) but never phoned me to ask for it as I can easily send it again.</p> <p> </p> <p>I was given his supervisors number to call ( ********** ) also this number is never answered.</p> <p> </p> <p>It's almost as if Mlondi is FNB as I am told to get hold of him rather than FNB assisting me with this application. Even now I sent him an email which he is not responding to.</p> <p> </p> <p>What an unfortuante and terrible experience I am going through with FNB.</p>