FNB HOME LOANS - PRIVATE WEALTH CUSTOMER

I'VE BEEN ON THE PHONE FOR 42 MINUTES AND COUNTING, NOT ABLE TO SPEAK TO A HOME LOANS MANAGER, PRIVATE WEALTH CUSTOMER, PERSONAL BANKER INEFFICIENT TO SAY THE LEAST. AWAITING FOR A MANAGER TO CONTACT ME FOR THE LAST 2 WEEKS! NO PERSON AVAILABLE, EVERY SINGLE MANAGER IN A MEETING, EVERY SINGLE MANAGER ON A PHONE CALL (WHICH I CAN BELIEVE SORTING OUT CUSTOMER QUERIES). I HAVE NOT REQUEST FOR COVID PAYMENT RELIEVE DURING LOCKDOWN, NEVER SKIPPED A PAYMENT, AWAITING FEEDBACK ON NEW INSTALMENT AND A BETTER RATE AFTER BEING A CUSTOMER FOR 26 YEARS