FNB Home Loans = No service

I app**** for a Further advance for my Home Loan. From the beginning this has been a struggle. Eventually I got the approval and emailed my signed for for payment. Since then there has been so many delays as I just do not get any feedback. Again this morning I had to query regarding when Payout will happen and yet again there were forms outstanding. Nobody let me know of anything outstanding, so If I do not follow up the process will never get done. This is the worst service I have ever received. I use to be a SA Home Loans and I never had to struggle like this.