FNB home loans no response to clients

We have been given the run around from FNB for the last two months, My dad is under Debt Review as of last year the debt concellor has given FNB POP's showing the account is not in arrears yet FNB still went through legal process with their lawyers to foreclose on the property, my dad has suffer a life changing event when all of this begun which has left him blind in one eye and the stress from FNB is not helping. We have tried on numerous occassionj to get in touch with them only to be told the will let us jnow whats happening within 5 days everytime we call to date nothing. The amount owing is about R120000. Dad has asked us to assist with this, FNB still gives us the run around. We are now forced to go to the media for assistance because FNB cant give us any feedback when we call them they only send out sms's telling us to call when we do they dont give us answers!!!