FNB Home Loans is Disgusting its favourable to those whom they know personally than their own customers too

I have a home loan with FNB. I had serious medical issues from the time i had covid and some of the issues arose from that. As any individual i go through things. Instead of resorting for debt review as even FNB says how can we help you before you sign up for things like debt review. I made an effort to make sure that my bond is put on my salary as a stop order so that its paid directly to the bank. Their consultants called me almost everyday until a friendly one said Maybe fill in the forms & request for a payment holiday, that you will not use the money but for the arrreas to be brought up to date. I did that todate i have not received any feedback one month i saw the amount being lower i though ok it went through. Do they only do this kind of requests for their families and friends but i certainly know of people who app**** when their homes where way more in arreas and they were granted the reqeust. Mine is simple please help me to cover the arreas whilst i pay. What disgusts me is the interest on the account is looming to their benefit not looking at when i had money thats where my money was kept. The last consultant to respond is Tebogo Mavela, i dont know if my application went to the schredder to make sure that their other families and friends get the favour. I have a right to apply for such as my money contributes towards that bank being a bank. My salary,, bond and credit card fees pay for their salaries but they are so big headed that they think we cant move to other banks. FNB you are not a peoplles bank you want people when life is rosy when they have problems all you know is call them endlessly with some of your rude and untrained staff.