FNB Home loans is a ****

I’m deeply disappointed on how a big bank like FNB is ****ming clients, when I accepted a quote from FNB it had original terms of 240 months which I agreed, but on the 20 of September I was shocked when I received a statement that has with the payment terms of 340 months.

Assuming that this calculation was correct, you cannot increase the payment term by 50% yet the premium remains the same, this ridiculously impossible. I have been banking with FNB bank for more than 12 years, but this a treatment I’m receiving now?

I sent a query to home loans servicing, the feedback I received was “According to building loans, the clients loan term was incorrectly loaded and needed to be adjusted to correct loan term. To maintain the same installment amount as before an add-on was app**** to the client’s instalment. Initially the loan term was incorrectly set at 240 months and has no been changed to 360 months”

My question is who was this information communicated with? This is pathetic.